Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kiyomiyo.kids@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kiyomiyo.kids@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like personalised goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kiyomiyo.kids@gmail.com

Cancellation Policy

Cancellation of order is permissible only if the order has not been shipped. Please register the Cancellation request by sending an email to kiyomiyo.kids@gmail.com with subject line: CANCEL / ORDER NUMBER.

For cancellation of order after the product has been shipped refunds as applicable shall be initiated after necessary deduction of shipping charges etc.

Cancellation of order against full refund after the delivery has been received is not permissible.

The refund process wherever applicable shall take up to 7-10 business days.

*Customised orders cannot be cancelled.